Home services · Wassil

A call

What it sounds like on the phone.

The caller's lines are ours. The agent's are not: they come out of the server.

Where its answers come from None of these answers was written for this page. The code that answers the phone was run against a real database to produce them.

And the reference at the end It was assigned by the write, not chosen. Nothing is confirmed to the caller before the record exists.

The actions called Say whether an address is in the covered area · Check whether a slot is still free · Record a job

9:41

+212 6 61 00 00 07

01:12

Hello, my sink is blocked. Do you come out to 20000?

Yes, we cover centre.

Would tomorrow morning be possible?

Yes, we can come in the morning slot, between eight and noon.

Very good. Twelve rue d'Essai. Benali, zero six sixty-one, zero zero, zero zero, zero seven.

Noted: Wednesday 23 September, in the morning slot, between eight and noon, under the name Benali. Your job number is INT5Y1E29.

On the phone

What the agent can do in this industry.

Every line is an action it can call during the call. It has no others, and this list comes from the product, not from a brochure.

Check whether a slot is still free
Record a job
Change a job
Say whether an address is in the covered area
Give the price of a service or of the call-out
Immediate danger

The limits

What it will never do.

These are not instructions repeated to it: they are capabilities it does not have. An agent cannot cross a limit that does not exist among its tools.

say what a fault might be
say whether it is urgent, whether it can wait, or whether it is dangerous
quote a repair price, even roughly
promise an exact arrival time
accept an address outside the declared areas
advise cutting off the water, the gas or the power, or not doing so