Healthcare and clinics

A call

What it sounds like on the phone.

The caller's lines are ours. The agent's are not: they come out of the server.

Where its answers come from None of these answers was written for this page. The code that answers the phone was run against a real database to produce them.

And the reference at the end It was assigned by the write, not chosen. Nothing is confirmed to the caller before the record exists.

The actions called Check whether there is still room · Record an appointment · Refer to the emergency services

9:41

+212 6 61 00 00 02

01:12

Hello, I need an appointment for a check-up.

Yes, that works for 1 patient at ten.

Ten works for me. Benali, zero six sixty-one, zero zero, zero zero, zero two.

Noted: ten o'clock, under the name Benali. Your appointment number is RDV1M6L1E.

Tell me, I've had chest pain since this morning. Is that serious?

Hang up and call 15 right away.

On the phone

What the agent can do in this industry.

Every line is an action it can call during the call. It has no others, and this list comes from the product, not from a brochure.

Check whether there is still room
Record an appointment
Refer to the emergency services
Say what to bring or prepare
Say whether an insurer is accepted

The limits

What it will never do.

These are not instructions repeated to it: they are capabilities it does not have. An agent cannot cross a limit that does not exist among its tools.

say whether a symptom is serious, mild, worrying or normal
suggest what it might be, even as a question
advise taking or stopping anything
read, summarise or comment on a test result
renew, extend or change a prescription
say a practitioner will call back, without it being recorded
name a practitioner who is not in the configuration