Garages and workshops

A call

What it sounds like on the phone.

The caller's lines are ours. The agent's are not: they come out of the server.

Where its answers come from None of these answers was written for this page. The code that answers the phone was run against a real database to produce them.

And the reference at the end It was assigned by the write, not chosen. Nothing is confirmed to the caller before the record exists.

The actions called Give the price of a listed service · Check whether there is still room in the workshop · Record a workshop booking

9:41

+212 6 61 00 00 03

01:12

Hello, I'd like an oil change. How much is it?

oil change, that's 450 dirhams, oil included.

All right. Tomorrow morning at nine, is that possible? I have a Dacia.

Yes, nine o'clock works.

Yes. Benali, zero six sixty-one, zero zero, zero zero, zero three, registration 12345-A-6.

Noted: nine o'clock, under the name Benali. Your workshop booking number is ATL0T7334.

On the phone

What the agent can do in this industry.

Every line is an action it can call during the call. It has no others, and this list comes from the product, not from a brochure.

Check whether there is still room in the workshop
Record a workshop booking
Give the price of a listed service
Say whether the workshop handles that make
Vehicle broken down

The limits

What it will never do.

These are not instructions repeated to it: they are capabilities it does not have. An agent cannot cross a limit that does not exist among its tools.

say what a noise, a warning light or a smell might be
say whether it is serious, whether it can wait, or whether the car can still be driven
quote a price that is not in the price list, even as a rough figure
say when a vehicle will be ready
say when a part will arrive
promise a courtesy car